Airline Intranet Content

DHL USA Network Operating Center

DHL is IT

Anne O'Brien signed on with DHL as technical writer and technical editor on an IT Team to establish the DHL USA Network Operating Center in Scottsdale Arizona. She received this award with the IT Team.

Winner Enabler Award For Best in Class, and Cost-Effective Solutions that provide DHL with a Competitive Advantage

Intranet Online Help

Anne O'Brien's most far reaching project for DHL was development of online help for their logistics and productivity tracking software for the Western Hemisphere.

Daily Operating Report

Continental, Eastern and Frontier Airlines

System One Computer Reservation System (CRS)

System One is IT

System One was the CRS for Continental, Eastern and Frontier Airlines. Anne O'Brien was hired as a technical writer by Bernard A. (Bud) Debo, Jr. Her job was to write the the Intranet interface control online help and manual for System One's back office accounting system used by travel agents to book reservations worldwide.

System One Travel Resources MAX Systems

Intranet Interface Control

In 1990 Anne O'Brien won her first award from the Society for Technical Communication (STC) Northern CA Region for a software quick start card targeted at travel agents worldwide.

Dial-Up Satellite Ticket Printing (STP) Quick Reference Transmitting Site.

Intranet Corporate Workforce Communications

Anne O'Brien also wrote an amusing corporate newsletter.

Travel Resources, Ink

Target audience: Travel agents worldwide who wanted to print tickets, STC peers and STC judges.